Refunds and Exchanges

SIMPLY GREY

Refunds and Exchanges

We try to do our best when describing and photographing the items. Please read the descriptions of items carefully and if you have any questions - ask us before placing the order!

Items must be returned in original condition, unworn, unaltered, unwashed, with their tags attached and in original packaging. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. We will provide you with a refund if:


1. The items have not been worn, damaged or washed and


2. You notify us for a refund within 14 days of receipt and


3. You are not satisfied with the product, incorrect size, or change of mind or


4. The items are faulty or


5. The items received are different to the goods you have ordered




Once your return has been received we will refund you by your original payment method within 14 days. Returned items will be refunded excluding the original cost of shipping. We do not take responsibility for damages or losses due to shipping. All return postage costs are at customers' expense.